Believe it or not, this was my FIRST time enjoying ANYTHING at Bruegger's. I've never been big on bagels until recently. However, I'm a HUGE fan of Caribou Coffee... so I figured, why not?
Well to sum it up nicely, I wasn't really sold on the Bruegger's Bagel experience. It took about 20 minutes for me order and pay for a breakfast bagel... there were two people in front of me but 7-8 by the time I finished paying. The organization of orders kind of caused things to drop out of whack... especially after one person order a few boxes of bagels and a couple of large boxes of coffee. Also, one of the associates kept having to remind people to get on the register, as I was trying to checkout... there was one associate that was more concerned with cleaning and replacing the tap-ends on the soda machine... shouldn't that have been done before the breakfast rush?
My breakfast bagel was a little rubbery so not enjoyable, to say the least.
HOWEVER, as chaotic as it all seemed, the staff was really pleasant and apologetic for anyone having to wait in line. For that alone (and with it being 7AM in the morning) I think they are trying and I will probably give them another shot some time in the future... this time with just a plain bagel and cream cheese! :-)