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  • It's Tuesday, came back here once more. Same staff members. I got my transaction right this time. The food is good. Was greeted, but didn't feel welcome. The African-American kind of gives me the stares, behind the cash register girl. The girl told me that they have already refund me the money from my last visit and was wondering why I "bad comment" them on yelp, when it really wasn't bad at all. It's call the truth. I even gave them 4 stars for their overall shop, so I don't quite know what more do they want. But you know what, I decided to down grade the star to 3 because they don't seem to know what they did wrong. They didn't apologize or done anything that might have clear the air. All I wanted was a sincere apology from them for their mistake (cash register girl). I honestly, didn't care much about the refund. Life isn't always about money. If you did something wrong, I expect a sincere apology and saying that they admit making a mistake. It doesn't take a genius to do simple good customer service, all it take is professionalism and sincerity. Unfortunately, I didn't really get that from them. I probably won't visit here again, which is a shame because the cook makes good food. Reason why is, they already know that this is my yelp user and my face in reality. I will always be the guy that "causes problem" when in actuality, it was their mistake. I was a victim from their mistake. And their mistake was not being informative and apologetic about their mistake and didn't even bother checking the TRANSACTION, not the ORDER from my first time visiting.
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