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| - This was my second time that I visited Phoenix coffee and I decided to write this review. To be honest with you, I do not feel that I agree with a 4.5 stars rating for this coffee place. It is,however, important to mention that I usually go to coffee shop for study and I am a person who tend to value on the experience more than the coffee itself as I am not a sophisticated coffee drinker. My review for Phoenix coffee is therefore mainly about my experience at Phoenix coffee more than the coffee served here. My 3 stars review for Phoenix coffee came from the following aspects.
People: 2 stars
I do not feel the friendliness of the staffs here both time I visited. The same lady who took my order from my both visits was not very friendly at all. She is so short and has some attitude. The first time I visited, I told her that it was my first time here. Instead of greeting me and telling me to take my time looking through their coffee menu or giving me some info about their menu, she just handed me the menu and was just standing there silently behind the counter and made me feel like she needed an order 10 seconds later. Forgot to mention that there was no one waiting behind me. Anyway, I do not really feel welcomed here both time I visited, not sure it was because I am a minority or that staff lady was just an unhappy person. The friendliness and courtesy of staff here is probably the major reason that turn down my experience here.
Place: 3.5 stars
1) Parking 3 stars - Parking is not very convenient since the parking lot next to the coffee shop is technically assigned for people who live in the building where the coffee shop is located. If you just stop to get a to-go coffee and leave, you can park at the parking lot. However, if you plan to get coffee and hang out there for a bit, you must find a street parking which is not easy to find.
2) Space 4 stars - There are plenty spot that you can sit and hang out here. I love the bar and the big, center table which provides a number of seats for people to sit down and work. The restrooms downstairs are clean and available which is nice.The cleanliness and maintenance of the place itself, however, need some attentions. There are a lot of dust around the window area where the planters were put on. People should feel refresh and pleasant when sitting around that corner instead of feeling down when seeing dust and dry leaves around the window area. The other corner of the coffee shop nearby the cream-and-sugar shelf where two tall tables are also looks messy, old, run down and not clean.
Product and Price: 3 stars
I ordered a 12 oz brewed coffee and I got a mug which doesn't seem to give me 12 oz. I pay $3 for a VERY small amount of coffee and it just tastes very average to me. So, for the price I paid and what I got, I do not feel it worth my money much.
P.S. The options for tipping are also another thing I really don't like about this place. You cannot adjust the tipping amount if you pay by credit card. You have only three options for tipping amount to choose from starting from $1. It was not a pleasant feeling to feel that you are forced to tip the amount that the business think it is a minimum tipping amount, which to me it is not, especially with such an attitude that I got from the staff. It is right that $1 is not a big deal, but think about it $1 tipping for $3 coffee, that is basically 33.33% tip!!! When you go to the restaurant, will you pay 33% tip to a server who is not very friendly and does not make you feel that she appreciate your business?!?!
Anyway, I'm sorry if this review may discourage someone who've never been at Phoenix coffee. Please don't feel that way. People can incorporate things that happened differently. And, like I said, my review for Phoenix coffee is mainly about the service experience more than the coffee experience. Just try it yourself and see how do you think.
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