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  • Came here as a special surprise for my girlfriend to celebrate our history of love and friendship on Memorial Day. We were scheduled for a 1 o'clock tour and were picked up from our hotel on time in a beautiful limo. However when we got there we were informed that there were some mechanical issues with our helicopter and it was currently stuck in the Grand Canyon doing repairs. The customer service reps here bent over backwards for us, getting us food and drinks, making sure that due to our special occasion that no matter what we would get to fly to the Grand Canyon and scheduled us for 3:30, offering to take us back to the hotel to wait for our new departure, and even helping in looking up later flights for us to go home on and offering to have the limo take us straight to the airport upon our return. We haven't even gone on the tour yet but if I could I would give Papillon 10 stars. Their customer service is impeccable and beyond what I have ever experienced from anyone here in Vegas. Thank you Papillon. I suggest that anyone looking for a helicopter tour to the Grand Canyon go here and only here.
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