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  • Tonight at 9:12pm I drove about half mile from my home to 8050 E Indian School Rd, Scottsdale, AZ 85251. I have been craving chicken all day, and I usually go to KFC for my lunch several times a month. When I arrived at this location I saw that there were quite a few people in the drive through. Within 2 minutes at least 4 people left without even recieving food. After I got to the window I asked for a 2pc meal and a 3pc tender meal for my wife. Immediately after asking for my 2pc the employee taking my order asked if I wanted Original, Crispy or Grilled. I asked for Crispy as I always do. Immediately after that he said "I'm sorry actually we only have grilled chicken available for your 2pc." To which I replied I really want crispy chicken please?! He continued and said he only had my 2pc available in grilled. I then asked him what time they close and he said 10. I asked him how could he only have grilled chicken available when they close in nearly 1 hour! He then gave me attitude and said that only grilled chicken could be ordered. After that I became upset and pulled up to the window and asked for the manager. He told me that he was the manager to which I asked his name, and he told me his name was Tyler. I then asked for the corporate number and he told me "Im not going to give you the phone number to corporate" and i said "i can just look it up online" and he said "do what you gotta fu**ing do!" and slammed the door in my face. I was very upset and very hungry! I have been a restaurant manager for nearly 10 years and I would never expect one of my employees to treat a customer this way! I was treated as such an inconvenience, and I ended up going home and making a sandwich for dinner... I really hope KFC can make this right. I love KFC, I was raised in West Virginia and KFC is in my blood. P.S. I wrote a whole message out on your website and when I submitted it I was redirected and I don't think it even went through. I hope you guys can make this right, I am disgusted at the way he treated me by your manager Tyler. I really don't appreciate him lying to me and saying friend chicken wasn't available. I can only imagine how much money you guys are losing by this man telling people an hour before close that only grilled chicken or whatever is left is available for their meals. Regards, Christopher Adam Stone
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