I always put my order in online so I can just pick it up without waiting in the lunch rush line. This is the FIFTH time within the last few months I've came it and my order was not ready. I placed my order around 12:00 pickup wasn't until 1:15 and I didn't even get to the location until 1:30 and still was not ready. Even people who came into the shop after me, stood in the line to order received their food before me while I wanted for the staff to make my bowl. I don't understand why Chipotle has an order online feature if its not even ready when I arrive??? I understand it gets busy but hey, I placed the order an hour and thirty minutes and I would like the convenience of it being ready by the time I arrive... In conclusion don't bother placing an online order, because its a 50/50 chance it will be done by the time you actually arrive.