If you own a record player, something will eventually go down. This guy is the only one you need to know.
Sure, he is not a charmer. That said he's always been super friendly to me. I've been 5 or 6 times. You just need to be direct with him. He's German (or Austrian?) its in his nature to be curt.
He once wore a shiny shirt, so that was a fun trip.
He has done 3 needle repairs (I only paid for the needle, not repair) he has restored a TT for me in addition to selling me another for a gift.
Every single time I have left there amazed at how cheap his services have been. Ive never been in there longer than 30 minutes.
He gets 4 stars because nobody's perfect.