I have enjoyed every Mexican food place this has been. The food here is okay... It has changed the most since the original Soco's Restaurant and while it is completely fine and edible I miss the friendliness of previous places.
I work not to far away and went and called in a vegetarian burrito for pick up. I was SO hungry. I get my burrito (I always tip like I am eating there btw) and go back to work.
I take my first bite and immediately bite into a large piece of steak. I think "shoot" they gave me the wrong burrito. Not the end of the world but kind of a pain. I am super hungry still so I jump back in my car and take the burrito back. When I return the burrito, the girl at the counter relays the mix up to the owner (in Spanish) the owner proceeds to tell my I am wrong and rather rudely rips the burrito from my hands and shows me there is not meat inside. I realize what happened wasn't the fact the burrito was WRONG just that it had gotten a piece or two of steak in it that shouldn't have been there. I try to explain and show him the side of the burrito with the steak in it but he refuses to allow me too. He just kinda huffs off and I did get another burrito but I was left feeling embarrassed and confused.
I am polite to a fault and was super kind to everyone involved when I first ordered AND when I went back because of the steak. If I had opened the burrito and realized the rest of it didn't have meat I probably would have just eaten it but because I was so hungry and thought I got the wrong thing and didn't want to waste time I just jumped up and went back. I have been back once since and the owners energy is just all around negative. I got plenty of other places I can go near by and so do your other customers so being NICE might be worth it.