I've had nothing but good experiences with fallout games. When i used to live by the 43rd ave and bell rd location the employee would always plug in an old Nes and let me test run each game before I bought them, and now that I live by the Tatum and thunderbird location an employee actually downloaded and installed a software update for my psp for me so that I could play a game that I wanted desparately to play! A+++ for customer service. I'll shop here as long as this store exists.