I have been going to picture people at least a couple times a year for the past eight years. They always take good pictures and in the past have been able to edit them nicely.
This particular time apparently they updated their system and had one person working, who did not have the ability to edit. This was very upsetting because I felt I was getting an inferior product after taking time off of work and spending a few hours getting pictures done. Then to make it worse the CD they gave me did not work at all.
I went back the following day however, and the manager was very nice. He helped edit my pictures, give me a CD that worked, and gave me three prints for my trouble. I would over all recommend this place to get pictures taken.