| rev:text
| - I'm torn on my review for this place. I thought for certain after my experience last week, I would probably never return, but there are few fast casual restaurants that are somewhat healthy and offer gluten-free options.
My kids and I came in a little after 6pm and although there was a little bit of a line, it wasn't busy. There were four employees working behind the counter and everything looked clean and organized.
The menu has a lot of options - choose your protein (chicken, steak, falafel, kabob, gyro), choose the way you want it (pita, plate, flatbread, salad), choose your fixing (so many to list), choose a side if you like, and a drink. Kids meals have a couple different entree options (chicken or steak with rice, stuffed pita, grilled cheese pita) and come with your choice of side and a drink.
I start by ordering my kid's meals, both wanted a grilled cheese pita but one of my children is gluten-free. When I asked for it on the gluten-free pita, the girl behind the counter (Sadie? I don't remember the name on the name tag but it was something close to that) told me she couldn't do it. I asked why not (which seemed to catch her off guard) and was it because of their grill (because they put wheat pitas on it to make grilled cheese) and she said no, and said "It's because the pita comes like this" and holds up a foil-wrapped pita. I still don't understand. Anyway...I'm not going to argue and I don't want to hold up the line. My daughter is upset because she really wanted grilled cheese but decided to go with the steak and rice. I order my food and proceed down the line.
I get to the register to pay and ask for a GF pita on the side. I pay, take my food and sit down. Taylor brings the pita out after they have warmed it up. My daughter opens it up and low and behold, there is a soft pita inside that closely resembles the one that my wheat eating child is eating her grilled cheese on. Unless the sandwiches are pre-made off site, there is no way you can tell me that they couldn't have slapped some cheese on it and threw it on a grill.
Overall, the food was pretty good and I liked their options, but I'm not so happy with the service. However, it's not the fault of the high school girl behind the counter just trying to make a couple bucks, it comes down to management. So here's my note to them: Please train your employees to not say "we can't do that" - teach them that yes, they can make exceptions and there is always a way to ensure a customer can have simple requests fulfilled - especially if they are willing to pay for them.
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