We just moved into our new house and had an issue with the wall oven not working correctly. We contacted Plaza to come out and look it. Good news was that they found the issue right away, bad news was shame on us it was something simple that we should have found ourselves (but we didn't know how the special sliding rack worked and it was apparantly blocking the door due to being installed wrong). Double Bad news is that for a less than 5 min diagnosis, we were charged their normal $79 service call charge PLUS we were also charged a $60 "technical service" charge...plus tax!...so $150 total for about 5 mins of work, hurts on top of our stupidity. I totally agree with the service charge fee and knew that would apply going in but $60 to push a rack in?? Guess we learned our lesson. Based on their rates and charging practices, we would not recommend. Technician was not sympathetic at all, wasn't unpleasant but wasn't friendly either.
Note, we contacted the Tega Cay/Fort Mill location.