When it comes to issues with your order do not count on Furniture Creations to help (especially via Ebay). Let me share my disaster story with you.
On EBay, they promote 100% satisfaction guaranteed. I ordered a bed frame from Ebay back in October. After ordering the bed frame, I started to mysteriously get back pains when waking up in the morning. So I started sleeping at my girlfriends place, my couch, a friends house, and even on the floor. The results weren't consistent so after consulting a chiropractor and physical physician the first thing they asked is whats new in your life? The only thing new had been the bed frame
After a month of pain, I decide to return the bed frame. I contacted furniture creations and the only way they accept returns is via mail (in the same condition it was sent). So in order to send the bed frame back I would have need to keep the giant boxes they came with. I called furniture creations to see if we could work something out considering the situation
Furniture Creations was not understanding of my situation and didn't want to work with me. Here we are Jan/February 2018 and I'm still battling with them to get my refund...........