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  • I had a terrible experience at this place yesterday at lunch. It was not crazy busy, but nonetheless I had to wait 20 minutes before my burger and fries were delivered to our table. It was huge and beautiful, the truffle fries smelled amazing, but then I took a bite of the burger and had to spit out this mouthful of raw meat. I'm not talking a bit pink, I'm talking totally raw except the outer layer and still refrigerator cold in the middle. I never return food, but I'm not going to risk eating raw beef, so I take it up to the kitchen and they say they will re-cook it...then I wait another 30 minutes before I walk back to the kitchen and they are still working on it. Saying My order had to go to the back of the line. Not being helpful or apologetic, but giving off irritated vibes towards me. I stood there until they delivered it 5 minutes later -- in a to-go box and no truffle fries and certainly no "it's on the house since we screwed up your lunch twice and made you wait over an hour for a burger and fries" make-good.
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