For a while they did their job. After the bee problem though they seem to be skipping my unit entirely. As soon as I started spraying myself on the outside what do you know I see one bug a month instead of multiple. I wish the management company would listen to me and fire them. So not only did they plug the hole in the outer wall driving bees in and me out and ignored my request for reimbursement they seem to refuse to service my unit but service all the rest.