i went back to Kami Sori and saw Jordana for my color. she was covering my grey but suggested putting in some pieces of lighter tones throughout, not highlights per se, just pieces (i'm sure i am not saying this right). LOVE them. her suggestions were perfect. it gives my hair some pizzaz! you can tell she just knows what she's doing with your hair. i also love how they don't try to up-sell you product and don't force you to make another appt right way. zero pressure. can't wait to go back!