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| - I have been visiting this nursery many times and I have kind of mixed experience about this place. My ratings for this nursery for each aspect are:
Place 5 stars - this nursery is pretty big. They have good selections for outdoor furnitures and knick knack. Their planter and plant selections are also very large. I always spend at least 3 hours at this store. The staffs alway keep the place well-organized and clean.
Service 3.5 stars - I am not sure that it is because the place is so large that they have a staffing issue. Many times I visited this place, it was difficult to find a staff for help or provide suggestion on plant selection. One time I had question about plant selection and pricing, so I walked to one female staff and asked for help. She was not very nice at all. She made me felt like I bothered her time. I came back home with frustration, but I decided to give this place another shot. Maybe I just had a bad day. A couple weeks later I went back there again. I met another female staff who provided a lot of useful information on plant selection. She was so friendly and very helpful, and I was very impressed with her help. So, after this visit I know that not every Petitti's staff were mean, but it would be best if every staff are friendly and helpful like the last female staff I met. With the fact that not all customers were patient like me and Petitti's is not the only nursery around the area, the store manager must pay very high attention on improving the staff's eagerness to help customer, knowledge about plants, and their friendliness. I think this place has a very high potential to be a to-go nursery for people living in Westlake and Avon if the staff issue was improved.
Quality 5 stars - I am very impressed with the healthiness of their plant. The staffs do really good job in taking care of the plants. All the plants I bought from this place always do very well at home. This is opposite from the plants I bought from Home Depot. It was not that all plants I bought from Home Depot were bad, but I randomly experience buying a very unhealthy plant from Home Depot, which I never had one from the plants I bought from Petitti's.
Price 3.5 stars - Their plants are a bit more pricy, compared to other places e.g. Home Depot. However, as I mentioned, the healthiness of the plants that I purchased from this nursery is not questionable. Those plants always did great at home. So, it is just like trading off. You pay a bit more for quality.
(Tip: Apply for Petitti's membership to get your rewards. It costs you nothing to apply and you will get $5 store credit for every $300 purchase.)
Overall, this nursery is a good place if you are looking for a place with a wide variety of plants, planters, and outdoor furnitures. However, you may have a hard time getting help from the staff since the place is so huge and everyone seems to be busy doing their own tasks. So, it is ideal if you stop here and know exactly what plant you want and have no need for suggestion on plant selection or planting information from the staff.
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