We've been going to Phillips Family Practice for quite a few years now and we love them. Dr. Phillips is kind, caring and takes a genuine interest in you. Doug, the PA, and Julie, the Nurse Practitioner are the same as well as all the back office staff. Most of them have been with Dr. Phillips for years and I think that says something. I've never found the front office girls to be rude, I think they're just young, if you want to get them chatting bring up "True Blood"
Sometimes the wait is a little long but I don't mind because they take as long as they need with you.
The ONLY thing I have an issue with is "Faux News" on the TV in the waiting room - I'm always surprised that my blood pressure isn't higher after having to sit through that!