I had to get my El Pollo Loco fix since I was in Phoenix. It is usually a great experience, but on visiting this location, I was a little disappointed.
I was greeted coming in and after ordering, I waited for quite a bit before finally getting up. I ordered at 7:25 per the receipt and about 7:48 I was standing near the counter. I must have special powers of invisibility that I was unaware of. It lasted atleast 3-4 minutes until the girl asked if I needed anything else. I informed her that J hadn't even gotten my food and it was over 25 minutes ago. It was just a chicken fajita burrito.
She took my receipt and I guess the burrito in the aluminium foil was in one of the pans. Fortunately it was still warm. She gave me a large cup for the drink and the burrito. She did apologize, but as delicious as the horchata is, I feel there should have been better compensation IMHO.