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  • This place is a rip off! I was excited to see that there was an option of brown rice for an extra fee. I ordered a bento box plus an extra set of sushi all to be made with brown rice. They forgot to pack the rice that came with the bento box. I called the restaurant and explained that the forgot the rice. The first person I spoke to all could say was "oh oh oh" and handed me off to another person. I explained that it's too much trouble to go all the way back to pick up the rice and kindly asked for a refund. The person I was passed onto, I'm guessing it was the manager told me to call Just Eat to ask for a refund of the brown rice. I didn't get why I needed to go out of my way for a mistake they made. I paid for extra for the rice and never got it. The person wasn't willing to find a solution and the simplest one being just refund me for the rice. The people at this restaurant have absolutely no people skills. It's also slightly more expensive than other Japanese restaurants in the area because it's on the busier street. This isn't the first time they forgot to pack an item. Earlier this year we ordered from this restaurant and they forgot to pack a miso soup. Anyway, it's unfortunate because their food is pretty good and they have the option to make it's slightly healther; however, it's absolutely not worth the headache. This restaurant is only after the quantity of customers, not quality.
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