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  • Well, first off my whole time being here I wondered why the waitress didn't smile, seemed care free about whether or not we had great service. Until I saw the bill and realized you guys charge 18% for a tip without allowing the customer to make that decision. Honestly, I don't care about that, I tip regardless but that explains why she was so care free. You guys should really think about that because that's probably why she treated us like that. She wasn't exactly rude, but she wasn't caring enough to treat us like we're paying her salary. I won't write her name as I don't care to get her in trouble over this as I think it's your companies fault. But just something I think you all need to work on and think about. Servers make their money on tips, they try to get tips by great customer service so when you pre authorize tips without letting us customers know they then turn into ass holes and come to work just to work, not make your customers happy. That makes me never want to come back to Buffalo Wild Wings again just knowing that. Also, I'm a general manager at a pizza shop, so it's not like I'm just some no body who knows nothing about running a business. I turned our lowest sales volume store into an up and coming one in the business, our owner even praises me on how much we're growing. Take this advice, and pass it on. I like seeing other companies thrive and I believe in critique.
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