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  • I want to speak to an executive about my WIND mobile experience, and how for the last 4 months I have been fed incompetent and/or ignorant lines to differ the unlocking of my device. I have been bounced around your call centres, sent across my city to your warranty centres, and I have even been differed to samsung to resolve my issue. (Samsung of course sent me back to talk to you) I after my last 2 hrs spent on the phone with your representatives, My request has been tossed back into your "back office" and instructed to wait for them to contact Samsung for a proper unlock code. Since, it is WIND's practice to not allow complaints to be escalated passed their supervisors in call centres in the Philippines, my dissatisfaction has fallen upon deaf ears. I work for a major communications company, and if something like this happened in our organization, a strip would be torn off of everyone FROM TOP DOWN for not resolving this issue. I hope that this will serve to resolve my issue. My expectation is that wind will contact me immediately to resolve my complaint. My case number is C16118814. I am insulted by your level of professionalism but impressed that you employed such patient people in your organization to have lead me around for the last 4 months.
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