Thank you, Malabar! Customer service was spot on. I had gone in on Saturday, September 24 and ordered a custom made character skirt for my daughter who needs it for dance classes at school. The young woman who helped fit my daughter was kind and patient and we had an excellent time picking out the ribbon colors and making sure there was room to grow in the skirt. The skirt was to be done the following Tuesday or Wednesday. I didn't get a call telling me to pick it up, so I gave them a call the following Saturday a week from the day of order. It couldn't be located immediately, and so I waited a few more days to just this past Tuesday, October 4. They put a rush order on the skirt and added the most beautiful ribbons in the colours my daughter wanted, and I was very well looked after.