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| - I have been living in Vegas for 2 years now, almost to the day. I have lived in 4 different apartment complexes in that time, including this location. I know that may sound a certain way and you may wonder why the heck I'd move around so much but I promise you there is 100% valid and good reason to all that. Preface to make sure you all understand how serious I am being and hope that anyone reading this can take something away from it. DO NOT MOVE TO THIS APT COMPLEX!!! Apparently the property management here has changed a bunch of times in the last however many years but the current property management is Westland. Terrible. Period. End of story. Absolutely awful. They do NOT care about you or the complex. They can barely keep up with basic things like cleanliness and not having trash all throughout the staircases and hallways. It's disgusting. Honestly. From the day I moved into my studio apartment at Villas at Desert Pointe, I had nothing but issue after issue. I moved in in February of this year. So needless to say, the nights were still getting pretty cold.. And I'm originally from NYC so I know what cold is. Between 25-30 degrees in the middle of the night is COLD! I had NO HEAT what so ever for the first MONTH that I was living there. No working thermostat for a/c during the day for when it was 75 degrees out, making it 80+ inside and no heat for when it was around 30 at night making it just about the same inside at it's worst. When I told them it wasn't working I was given the run around. It was all bull because they had no idea when it would get fixed. I had put in a few different work orders after moving in for little things around the apt as well. That took FOREVER to get fixed. When the maintenance man finally did show up and I said oh thank God you're finally here to fix the a/c. His response was "The a/c is broken??". I was in complete disbelief. He had everything else listed but after a month of this, which I'm almost sure has to be illegal, he had no idea it was not even working. I completely flipped out on him, called the leasing office AGAIN and later that day spoke to their head office because a survey was actually being done on new tenants. They had reached out to me for the survey and I made sure to tell them what was going on. It did eventually get fixed but that month was brutal and completely ridiculous. During that month, a friend of mine was over and left to go and walk to the 7-Eleven nearby. Something that should've took all of 15 minutes took almost an hour, I was able to shower, get dressed and ready in the time that it took him to get back because for no reason at all security had decided to stop him. Treated him as if he had done something wrong or like he was a criminal. They detained him, handcuffed him, brought him to the security office where they then took his belongings (cell phone, wallet, etc.) and he was unable to make a phone call. He pleaded with them that he would take them to my apt and even told them my name. They did not care. For whatever reason, they finally let him go. I wrote an email to the office immediately and went in to speak to the property manager the next day. I was told that she would speak to security about it and that she needed to investigate what happened because it was his word against there's and basically "no comment". But when NOTHING was done after that, that's where it becomes a joke and absolutely outrageous. A tenant or friend of one should not have been treated that way for no reason and you should probably care. Never heard a thing about it again. Not even an email of apology. Shower water would get scolding hot and then freezing cold within seconds. Bug problem. The power went out at least 3 times within 5 months. That bad fire that was all over the news, that happened in the building right across from me. Because of the fire, in the weeks after testing was being done on the gas lines. I was given a 24 hour notice that the gas would be turned off the next day. 3 days went by! NO GAS! It is unbelievable that they are getting away with all this.
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