I've used this store several times in the past. Staff is helpful and quick. Today I tried a UPS store further up the Eastern hill because it was closer to me. I was mailing a small box to southern California, where UPS Ground guarantees overnight delivery, and in the past it's always arrived overnite like the UPS website says. Well, at this other UPS store the guy tried to Upsell me to pay him for overnight. When I explained to him that the UPS website said it's overnight by UPS ground and I've done that before, he said no it's not for sure (yes it is) and I'd have to send it overnight. I knew he was wrong, so I came back down to this UPS Store. Once again, as usual, I was assured that I was correct, UPS ground does do overnight to Southern Cal. Then as usual, they processed my package and I was out in less than a minute, having only paid ground fees.
These guys won't try to upsell you. I'm going to stick with them.