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| - My husband took me for a nice birthday dinner at the keg thinking hey it's one of classiest resteraunts in our area, let's give it a try.. Well I wish we had gone to red lobster or even east side marios instead of this keg location. I walked in and got seated in an area where we said "PRIVATE BOOTH" was right at the entrance infront of the kitchen and around everyone else. Not too private is that. Then we witnessed over an hour how the General Manager went over to all the caucasian tables to introduce himself and then walk back over later to check how the service was. When we complained later by phone, he gave a call back personally and said he's a family man and contacted his business partners and it was determined that he should call and resolve it. To which he stated that he was checking on ppl with cupons. #1. You dont know who has coupons, and #2. You should visit EVERY SINGLE TABLE and #3. Funny how only the caucasian tables for a span of 1.5 hrs get visits and no one else does.... Come on, we aren't fools! The serving staff is also not diversified, they are ALL caucasian with the exception of one chinese guy. When it came time to give an appoligy he said "I can only appoligize for that perception that you got" .. No it is not just MY perception. When you walk in - you feel it . SEVERAL people have complained about this and it is VISIBLE, that is not someone's "PERCEPTION" it's evident and obvious.
I have NEVER IN MY LIFE felt SO INSULTED as I did on that day of my birthday jan 10/2013
Now to pursue with the dinner, it was ok. Steak was not cooked to what we had asked, also - the waitress NEVER asked if we were celebrating anything I had to ask MYSELF if there was anything special for birthdays!! They advertise a cake piece for your birthday, so I was all excited! She brought it over TO MY HUSBAND not to me, and said "here you go" no that's RUDE thank you very much.
Then to top it , she charged us for the "FREE" cake piece too.
HORRIBLE SERVICE!!!!!!!! This manager is beyond rude, and the staff there is also not up to par. Do yourselves a service and go to another location. I received way better service at MONTANA"s , THE other KEG"s at ANY OTHER LOCATION, even EAST SIDE MARIOS tops it!
If you will be paying over 100$'s for your meal think of skipping this place where they think caucasian wait staff and caucasian tables are the only ones that get the goods.
Sorry this is brampton, WRONG PLACE AND WRONG PEOPLE
Some people wont stick up, but I sure did! I will NEVER in my LIFE go back to that location. And i WILL spread the word so everyone knows !
the keg - bramalea city centre /brampton
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