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  • I've never completed a bad review on a place, but l feel the need to share this info... so last night my husband and I reserved a VIP table for New Years. Evan took our reservation over the phone, (after calling back twice to ask more questions) he said the only thing that came with it section was a bottle of Moët and unlimited Hookah for $400 (for 5 people, 6 people max) Okay cool. We get there, place is super empty but we sit, server greets us and informs my husband that's she's new she just started two days ago (or something like that) we order our hookah, a few drinks (they're expensive, we just paid $400 for a section, don't wanna run the bill up) we ask for the bottle around midnight, server brings us some non name bottle of champagne (I had to let her know, NO we get Moët).....towards the end of the night we ask for the check and the manager informs us that we never hit our $400 minimum. what?! What do you mean?? She said "you only spent about $265" she proceeds to tell me that it's a $400 minimum food and beverage. NOBODY TOLD US THAT!!! I was livid. it was 1:30am kitchen was closed and approaching last call for alcohol. if we would have been informed of that in the beginning we would have ordered food!! we were hungry, (I even threw up cause I needed something on my stomach) the manager just apologized and and was like sorry they didn't tell us. She didn't try to comp anything or even just charge us for what we spent. I feel like it was a waste. Don't get me wrong I love Crave, my husband and I go all the time. But I feel like I did NOT get my money's worth. they didn't offer a % off for inconvenience, a meal comp next time.. nothing. just a heads up if you plan on getting a section there, to order food and drinks it comes with the section!!
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