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  • First I will say that the food is delicious. This Pei Wei is by my work and the first time I went there with coworkers everyone else got their food and my food didn't come. Finally I asked what had happened to my food and the person said that they made it with chicken instead of shrimp, but they never asked me what I would like to do. They just assumed I would rather wait than eat a different protein, but it was a work lunch hour, so not the choice I would have made. Today I needed to run an errand at lunch right by the Pei Wei. I went early so I could order and pay before the rush but wanted it ready to pick up in 20 minutes. After three people tried to delay the order, the store manage said they couldn't do it and I would just have to come back and place the order then. I knew it would. E too long of a line then and not enough time and I was incredulous that this was his suggestion and asked what they do when someone calls in an order and he said they can do it then. So I said that if I were calling they could do it but since I was standing in front of them, they couldn't. He agreed and said I could either call or come in later. I told him I would just go somewhere else. He seemed annoyed and reiterated that his computer wouldn't let him do it. If it were me, I would have taken the order and money and just told my cook line to not make that order and then in 15 minutes tell them to make it. It's not that difficult when you make customer service the priority.
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