We made reservations and requested an outside table. Was told at that time the patio was closed for a private function.
We arrived and the two Hostesses had the warmth of an unplugged toaster. Not a good impression since they set the tone. When they did finally call us she asked whether we wanted inside or out. I told her what I was told and she said she would check. She waived us over and put us inside near the patio door. There was a group behind us with no reservation and she sat them outside. As we sat there were 4 outside patio tables open during our hole service.
Our waiter was attentive to a point but they serving staff needs to learn about "reach" and not putting your arm across a table in a customers face, not once but twice.
The meal was good but no attention the whole meal and drink refills needed to be requested.
The location does well just because of location and tourists will hit it once ad leave with the bad experience. As locals we remember and will pass that on. Maybe if the Manager or Floor Supervisor would have stopped by like good Customer oriented Resteraunt's do it might have been a different experience?