I understand that there are appointments as soon as the store opens in the morning, but associates should still be able to give some sort of estimate on the anticipated wait time.
When I arrived (at 10:30am), I waited patiently for the store to open at 11am. As soon as I pulled into the garage, I was informed that there were four appointments at 11am (only 3 had arrived and it was 11:20am). Then I was told that there are two more appointments at 12pm and one at 1pm. I asked for an estimated wait time, not how many appointments there are. Telling me I have to wait until all of the appointments have been taken care of says to me that I will have to wait until the 1pm appointment is finished before you start working on my car. It would help tremendously if Sears could train their associates to speak in a more polite and tactful manner. I understand completely that I will have to wait, but the associate did not appropriately phrase her response to my question.
After all of this, the associate informed me that she is a transfer associate at this store. So you chose to make my experience a bad one because you don't know what's going on and haven't acclimated to your new environment yet? I have been waiting for two hours now; that's not an acceptable apology. Then I find out that the tires I anticipated buying are not in stock in the store, although it says they are online. If I had known that beforehand, I would never have wasted time coming to Sears in the first place.
Considering my car isn't finished yet, they may get one more star, but I plan to avoid Sears Auto from now on. Bad business practices are very disappointing.