Dealership is nice inside and everyone seemed very nice. That's to be expected at any MINI dealership. I do all my own work on my R53 Mini S and have called several times for parts quotes and they are always about 75% higher than the norm. I'm not just talking 75% higher than online sites but other Mini Dealerships. For example a coolant expansion tank will run online and at other dealers $75-85, but they wanted $125 even after I told them nicely I thought the price was off. I was just told "Well that's the price." I then bought the part at another Mini Dealership in CA for $79.
It has been like this for several parts. If they are high on parts then you know service work will be higher than normal because the parts used are priced high.