This has been a terrible experience thus far. I viewed a property, submitted my application and they stated they could not reach the owner to see if the owner liked my application or not. 3 days later they finally contacted the owner and said I was approved. Once I moved in, I signed the lease and was told I had 5 days to take pictures of pre existing damage and get rental insurance. OnQ never followed up about my pictures or rental insurance, on the lease it stated I received 3 copies of the front door, only one of the keys was cut correctly, I had to cut more keys. On the lease my mailbox number was wrong, I had to wait for the mail carrier to arrive on a Sat afternoon and ask them to check which box was actually mine. On the lease they stated I would have 2 garage door openers, but I only have 1. Now to the major issue, I set up auto pay to deduct my rent and called my property manager to make sure I did everything correct and she looked at my account and said yes. Now today they debited my checking account twice for one month rent and told me I need to wait until the funds actually post on their end and I would need to pick up a check between 9-5pm. Horrible customer service and once my lease is up I will not be renewing with this company!