Can you give negative stars? I went in with my mom tonight because today was our end contract date and all I wanted to do was shut my phone off and pay the last bill in person to be sure it was taken care of.
The rep asked me what I planned on doing and I said I was leaving Verizon and getting virgin mobile instead. He asked why. Well for starters they WANT to help their customers, they don't want to suck every penny out of them...and I'm sure they're much nicer. I've let Verizon rip me off for way too long.
I didn't get the reps name, but he refused to turn off my phone just told me to go to virgin tomorrow and my contract will end then. But I specifically asked him to turn it off but he wouldn't. Wouldn't let me make the last payment.
Complete waste of my time. I can't wait to finally be done with Verizon. Their shirts are red because they are blood suckers. Don't go to Verizon, especially this location.