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  • While staying at Aria with a group of girls we decided to have dinner and drinks at Serrano. We had a rather large group of 15 girls but the service was still very quick. The food however was absolutely horrible. The waiter brought the chicken and mushroom skewers I had ordered, but unfortunately they weren't edible. I cut into one piece of chicken and saw that it wasn't even cooked through but was still raw meat. I showed the waiter who quickly removed my plate and looked rather embarrassed. I asked him to just throw it out and did not want to try anything else. My friends had ordered various other appetizers and entrees but no one was satisfied with the food that was served. Apparently the potatoes were pretty good though. I returned to the table after visiting the restroom and attempted to sit back down. Just as I almost sat down one of the legs fell off the chair. I weigh 115lbs and I'm confidant this amount of weight should not be enough to break a dining chair. The waiters ran over and pulled the chair into the back room before I could get any words out. Our waiter came over and told me the floor tile is slippery and sometimes the chairs slide out especially if the legs are loose. I tried to ask him about it further but he walked away and sent his manager to our table. The manager advised me that they've been having issues with many of their dining chairs and already filed a complaint with the supplier. Yet they still continue to use these chairs!!! I asked what would happen if an elderly person had sat in this chair instead of me? What if they fell and were seriously hurt? The manager kept saying sorry but didn't really seem to care about resolving this for future guests. I laughed about it later with my group. The dining experience here was a joke. The restaurant looked very pretty from the entrance but looks were deceiving. If you want decent food and furniture that can support anything beyond 115 lbs I would recommend going elsewhere. Aria is a beautiful hotel and there are many other dining options to choose from.
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