| rev:text
| - So, today (10/20/2017) after ten days we get our keys to our three bedroom apartment. Yesterday, we were told that we would get our keys at 3:00PM today; 4:30PM, we get our keys from Anne Marie, who has been nothing but gracious and professional, since the beginning (ten days ago) of filling out the needed information to be accepted at the Greystar property. This I have to be clear on, that Anne Marie made my wife & I feel comfortable on our communication and the process. She is indeed a very sweet, courteous and organized woman (this yelp belongs to Tesoro Ranch, a Graystar property not Anne Marie, who would of received a five star , if this yelp belonged to her).
So, let's start with our new apartment that we received late this evening; we got the keys, drove to our new parking spot, then walked to our apartment. The front door was unlocked and as we walked in, we smelled the fresh paint on the wall, saw a dirty floor and saw our kids just run into the rooms. My wife and I started inspecting the apartment and were left in awe, not a good awe but a disappointing awe. The apartment was so dirty, sticky, hairy and nasty. From dents on the wall, cracks on doors , closet door cracking from both ends (top to bottom), broken closet doors, door frames scratched, the top of the shower so dirty that you probably can't imagine when the last time this was cleaned, didn't even properly packed in holes in the walls (the just threw wet paint over them), microwave dirty, grill broken, greasy, more cracks on doors, more dents, hair in sinks, hair in drawers, toilets dirty, to the refrigerator bins and glass not fitting properly. Underneath, the sink there was water stains. I mean, it was unacceptable and I was embarrassed that my wife was seeing this. We were told by Anne Marie that they were cleaning and painting the unit all this time. Even when I got the key an hour and half later, she said that maintenance was still cleaning our unit. What cleaning? I came back to the office to speak to her and speak to the Manager. I waited for twenty minutes to get in front of the property manager to have him disappear after he got the maintenance manager hear my complaints instead of him. He was totally unprofessional and uncooperative and unresponsive to my needs and my concerns. I didn't even get his name, I will update that tomorrow. The maintenance manager, Carlos did apologize but more needed to come from the property manager. Carlos did say he was making a work order to get a cleaning team at seven AM, the next morning and get some of this repair done by ten-thirty AM. I have included pictures but more is to come, I will update as we go.
******************update 6/19/2018***************
This place doesn't surprise me anymore, when things couldn't get more worse staying in this crap, Tesoro Ranch Staff and Management will rape and violate your privacy rights. If you want to stay in a place where they will outright take your privacy rights, then again look no further. If your looking for a community manager to dodge or ignore you when they have failed again in what their supposed to be doing, then look no further. Let me tell you what they did to us again. They told a complete creep, that had just put an application, get this, no even a tenant yet but a complete stranger that we did live here after they (this creep), made a comment to the staff that they knew us. Just to confirm that we lived here and without even thinking of our privacy rights, they just stuck it to us. That community Manager Juan, is worthless and a piece of work. I emailed him and get ignored. But hey, when their wrong and you call them out don't expect to get a response. These creeps that Tesoro Ranch placed no more than 70 feet from my unit, hurt, harasses or harm my family again, they (Juan and the Staff at Tesoro Ranch) will be held responsible. Again, thanks for violating my family's privacy right!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)