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| - UPDATE: I have been eating lunch at Simple Greek almost everyday since they opened. Not only do I think the food excellent, but it's only two minutes away from where I work and is extremely convenient for me. However, I must edit my original review because I have had too many disappointing experiences the last couple of weeks.
First of all, Simple Greek's hours of operation are inconsistent. The sign on the door says they are open from 11am - 9pm everyday, however this has not been my experience. I have found on at least three occasions that they were closed during posted business hours.
Secondly, Simple Greek is consistently unprepared for their customers. Especially at lunchtime. I tend to go there during normal lunchtime hours, typically around 11:30 - 11:45am. Every time I visit they are always out of supplies and food! How is this possible right before lunchtime? The grilled chicken hasn't been prepared, or the gyro meat is still frozen, or there's no spicy hummus or they're out of paper towels in the often dirty restroom. They haven't had harissa since the first week they were open. And last week they were out of feta cheese for 5 days! A Greek restaurant with no feta? For 5 days?!?! Why not send someone to the supermarket?
Even if they do have the food stocked and ready for their lunch rush, they are still typically unprepared in other ways. There are no clean utensils to serve the food with, the tables are dirty, or the employees are not properly informed and trained - which causes delays and takes up precious time for working people on their lunch break.
Lastly, the menu is very confusing. For a new casual restaurant like this to be successful it needs to be fresh, FAST and have a clear and easy to read menu. Remember, the community around you is unfamiliar with Simple Greek so it would be wise to make it as easy as possible to read the menu and navigate the ordering process. Take a clue from Chipotle, they are the king of this kind of fast casual food, and for good reason - their menu is full of pictures and is super easy to understand and they are super fast.
I've seen it too many times already, a customer walks in, looks up at the crowded and hard to read menu and just stands there looking confused. An employee then has to take 10 mins explaining how it all works, what the options are, what kind of toppings are available, what's the difference between Greek yogurt and regular yogurt, what is spanikopita, etc., while a line of hungry customers stacks up impatiently behind them. We just want to order and pay as quickly as possible so that we may sit down and enjoy the good food.
The bottom line is that the food is excellent, but there are a number of disappointing downfalls at the "Not So" Simple Greek that make it difficult for me to maintain my enthusiasm. I love the concept, and the staff is nice and friendly, I just wish the restaurant was better managed and a little more true to its name - Simple.
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