From the first phone call to my post op appointment, they were kind and helpful. They were flexible with my appointment. When I got there, they took me back quickly and explained the procedure and aftercare. Dr. Q was very detailed in the consultation. They took me back and told me step by step what they were doing. I loved that they counted down during the procedure which made me more comfortable to know there was an end in sight. It was a maybe 10 minutes surgery. The post op was quick and they made sure I was good and understood everything. I'm the Queen of research and did thoroughly and the reviews don't lie. They are a great place and I'm so thankful my eye doctor referred me to them. I highly recommend anyone wanting Lasik to go to see them.