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  • I am extremely irate and dissatisfied with my most recent stay. I went to check in on Friday, February 28th. I was informed by Holly that I had to pay the entire amount for the stay,412 and tincentives up front. I told her I had never heard of this! I went directly through the Marriot website. I gave her a credit card for incidentals and one for the room. She charged an unauthorized amount to my bank account leaving me negative. I asked Casey a"branch manager" if it was typical to charge up front for the whole stay and he said it was, which doesnt seem fair. AT any rate they said they wouyld call the bank and have the funds released. Casey gave me a $30 meal voucher, so i was limited to the hoptel and 30$ for the night. Not to mention I lost 6 hours of my trip. I check out and tell the front desk to use my credit cards to pay for the stay and not the bank card becuase the account had already been messed up enough. He told me he would( my card is still pending the charges) However my account is NEGATIVE AGAIN ,because they still charged my room. I called marriot and they blamed my bank butiots clear that the hotel is at fault because the charges for a debit went through. mARRIOT IS NOW SAYING its out of their hands they gave us a credit. I want this handled immediately. I LOVE the marriot chatteau, but I have never had a worse experience.
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