The food was very dry, luke warm, and rough. I filled out a comment card and described the same exact comments. I put for a member of management to email me and a week later nothing. I figured they were too busy with phones and email you can also reach someone, incase I wasn't home when they called. You would think being a platinum member which is 3rd from top that you would get some response. I hate if someone was gold or a new member. There are plenty casinos here in Vegas, maybe time for me to give my money someplace else.