First time seeing and using teller assist at BofA.
The interior of the bank has no regular tellers, but does have a sort of hostess to direct you where to go. I needed this, as I was disoriented by the decided un-bank-like appearance inside.
I was cashing a check, so I was directed to the Teller Assist machine, which is like a big ATM with a TV screen.
After selecting Cash Check from the touch screen, the attached phone dialed and within seconds I was videoconferencing with a remote teller.
She guided me through the rest of the process; checks are deposited and cash is disbursed thru slots on wall adjacent.
An unexpected, but not unpleasant experience.