I have been bringing Henry to Lilac for about a year now. Henry is an English Toy Spaniel and was extremely shy when I first got him and is still a little scared with new people/places. The Spaw is an open area so you can see exactly what is happening at any given moment. Lilac and her staff are always friendly and attentive to Henry's needs. She does an incredible job with his cut and hand wash. He always comes home smelling and looking fantastic. I highly recommend you try them. I am very careful with my fur baby and always feel fine dropping him off at The Spaw for a few hours. I know he is cared for and taken care of while he is being pampered.