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  • I went here because there were so much 5 star ratings but I had a little trouble. I went to get snakebite piercings. The initial visit was good and super quick. Hillary did my piercing, she told me she is usually at the Carolina Place location. She was really sweet and showed me the markings for where she was going to pierce and we talked about the placement. The process was clean and quick. She told me how to maintain them and gave me a pamphlet with information. When I left they felt very lose and hit my teeth a lot, but I looked it up and saw other people saying that can happen so I wasn't alarmed. However some hours later, the ball for one fell off. This was right before they closed so I went back in and she put in a new ball and tightened it much better. However she used a ball a bit bigger than the first time she did it. It was weird because it made the piercings look uneven, and it also made me wonder if maybe the other side needed to be tightened with a bigger sized ball too? To me, the newly tightened side felt WAY different and more secure than the old side. So I asked her if she could check if the old side was tight too, but she just looked at it and said it was fine. Not even 20 minutes later, that other side comes off. Since it's late and they're closed, I had to take off the piercing all together. The funny thing is the one she fixed was SO tight I wish that's how it was done from the beginning! lol I went in and just got it removed altogether. It was a bit more of a hassle than I could handle at the time. On the bright side they did give me a refund after I asked for one (I felt really bad but both piercings didn't even stay on for a full 24 hrs...) They couldn't refund the full total because they can't reuse the jewelry I had but that's ok and I totally understand that. Overall they were nice about the situation and took care of me when I came in with issues but the fact that I asked her to check the second piercing for tightness and she said it was good only for it to fall off less than an hour later is a little upsetting.
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