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  • I have been going to this place for a few years due to the proximity of my home and also the baked German pancake. The food is great if you order the baked pancake and so so everything else. What makes this a 1 star as oppose to 5 is the service and attitude. You get the very distinct feeling you must have been working there as oppose to being a paying customer there. They don't handle cash at the table and no exceptions! so if you ran out of change you have to go back to the table to leave a tip cause that is the law there. They do not allow outside coffee there even though they don't offer much in the way of coffee drinks and when you want to tell the owners what you think of these policies, they hand you a card and tell you to leave a message at corporate number on the card? no specific person just corporate number meaning it goes unheard so i figure i post my comment here where everyone will read. I ask the lady how many places do they have ? when she answer 2 I broke out laughing, what ego the owners must have and now it all makes sense why they treat their customers that way. we eat breakfast at all the locals like black bear, egg and I, hash house ago go and none of them treat you this way so I guess we won't be back as I am not there to report to work. customer service is an art and they do not get it. oh and the other places handle cash and bring change and they don't even mention outside drinks..i mean I guess they are not that desperate for the extra $2 as they are always packed at black bear ( with 20 locations ) and hash house ago go ( with many locations including casino locations which are the most demanding on service and they offer a huge coffee drink menu and still did not have rules on outside drinks! ).
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