I was REALLY hoping to stay at this hotel for my sisters wedding in September because the two rooms would be helpful for us- we are traveling with 18 month old twins. Unfortunately, she changed her mind on the room block location. I had already reserved the room with my rewards card and it was non refundable. The hotel agreed to refund my room with no hassle and I am so very appreciative! Their customer service policy will bring me back to their hotel for my next visit and I will choose Sheraton Suites locations whenever I have the choice.