I was impressed with how many good reviews this place got so I decided to try it. I gave them a call and made an appointment. There were pretty crowded when I came so, yes, an appointment was the right decision. The interior was cozy and clean with nice decor. Staff were friendly and this place is definitely A+ but unfortunately quality of manicure was really bad. My cuticle wasn't cut properly and they marked it and some skin around the nails with polish. I could do my own manicure better. The pedi was acceptable though.