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  • Dairy Queen has pretty standardized food so it's hard to complain about the food itself. But the service.... oh dear. It was like they were having a good day until you walked in, and now they're forced to listen to your order and actually work. I have never been treated like I was welcome at this location. Worse, I went there once to get the $6 meal deal burger. I went through the drive-through. When I got home, the burger seemed a bit thin-- there was nothing inside but ketchup and a piece of lettuce. Mistakes get made-- no problem, luckily I live not far from the restaurant. When I took it back, I went inside and showed the staff and explained the issue (not rudely at all) and explained that I drove home and it was not properly prepared. She took it back to the food preparers right behind her and showed them, they all had a brief chuckle, made a new one, and handed it to me without saying a word. Now, that's exactly what I was hoping for, but as a business, it's also good form that if something is your fault, then proper manners says that you should apologize and then make it right. There was no apology, they just took the burger, had a communal laugh, and then said nothing. In total I had gone there about 3-4 times and the only time I had good customer service is when I had a new trainee. In short, I don't think customer service is their top priority, and for that reason I now only go to the DQ in Deerfoot Meadows, they just seem nicer there.
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