My experience was nothing short of awesome. It was a quick, courteous and professional experience. I was in and out in a matter of 5 minutes and was even provided an upgrade (a BMW) and considering I normally drive a Benz, I was pleased to be driving something comparable to my norm. The General Manager, Reginald, was awesome. He was the epitome of a great representation of the company. He and his staff made me feel welcome and well taken care of. It was my first time renting with Sixt but it certainly won't be my last.