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| - I'm very upset about my visit here and I'll preface my review by saying that it's the principle that is more important than the dollar. Also, after paying a lot for a shoddy tint job on another car at another place in the past, I wanted to avoid a repeat occurrence.
I reached out to this and a few other establisments for quotes to tint the windows on my car. I read the reviews on Yelp and also had 2 referrals from friends. One of my friends highly recommended this place so I made an appointment with Toby who confirmed my price, date and said I could pick the tint % when I came in. When I asked him how long it would be he said 2 hours. He was able to get me in fairly soon and wouldn't require me to take time off work. Cool...deal.
Fast forward to the day of my appointment ...
I arrived before the shop opened along with another person and was the 2nd person in line after the doors opened. When it was my turn at the counter, the receptionist took my information and pointed to the wall and asked me to pick out the % of tint. Then came, "oh, wait, does your car have navigation" I replied that it does have navigation. She then said that it would be at least $50 more. When I asked why I wasn't advised of that when I scheduled the appointment, she shrugged her shoulders and said "That's what it is. You can talk to him about that. It's not a big deal if you don't use the navigation." (At that moment I just had to say a prayer and be thankful I didn't say what I truly wanted to say...) Lol
Look, nobody has time for games of BS. I don't care if you tint all the cars in the PGH area. A couple people commented on wrong quotes a while back but since the owner responded to those comments indicating that he should have quoted the right price, I assumed it was a no longer an issue.
Again, it's not about the money, it's the principle. Toby seems like a nice guy but he needs to communicate more effectively instead of assuming. At no point was it explained that there was a "range" in price. If the year, make, model and class of vehicle is given, it's assumed that the "expert" will be providing all of the information a customer needs. Hell, just say it's an estimate.
The purpose of my review is to share my experience so you know the right questions to ask in advance to make the best decision for your needs.
***Update in response to the owners comment***
I appreciate the owners response and apology but my feedback remains the same. It's important to set a customers expectation in advance of their appointment. This is about miscommunication regarding a tint job and failing to value someone's time...it has nothing to do with a TV purchase.
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