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| - The facility is new, flashy, with hip paint schemes, and Mozart playing in the background, etc, however, don't let that distract you from the childcare and how they take care of your children.
My daughter is 2 years old and spent about 3 - 4 months at this facility. She was very happy and enjoyed it initially. She is an only child and she's at daycare 2-3 days a week. She began to hit us, bite, and have small behavioral problems after starting there. We began to observe her environment and that some of the kids, one especially, was very aggressive in her class, finding her being held to the floor by him.
During a bath we found a bruise from a bite on her thigh and a bruise on her crown. I spoke to the director Jessica and we discussed the lack of reporting of incidents, how they were going to correct behavior and protect my child, and I was amiable, giving them an opportunity to work through obvious growing pains at this new facility. It was only days later that I found scratches on my daughters throat/neck and cuts & scratches on her forearms, adult size thumb marks/cuts in her inner forearm.
The director was supposed to speak to the childcare techs, discuss reporting incidents to my family, train them in resolving conflict and deescalation, etc. We were told by a front end manager that they could have up to "30 kids per class" which was a small 300sqft or so class and that they "don't have biters." The director said that the manager was wrong, that only 13-15 kids per class was policy and that they were adding a 3rd teacher/tech to the class. I told her that I know that kids will be kids and pick up habits, get into scuffles, etc, but biting, bruises, and cuts are not acceptable, especially when you're changing diapers, see it, and don't report it to me. If you have time to fill out a piece of paper about her day every day, you have time to message me or call about a huge bite mark on my child's thigh.
At 1052 in the morning, I had showed up, dropped off my daughter, and sat with her to color for a bit, easing her into her day at school and observing. The aggressive child walked up to a child with an orange marker, put his arm around his throat, and fell backwards choking the child with the marker like some sort of WWE wrestler and continued to choke the child. Out of the 3 teachers, one responded by picking up the aggressive, abusive child, and carrying him away, leaving the small child at my feet crying. The father in me was livid, the customer in me had had enough. My wife immediately went to pick up our daughter and we found a place for her at La Petite Academy.
I think the staff means well, but I don't have time for good intentions. I can't focus on my job when there's an aggressive, abusive child body-slamming children and 3 adults cannot contain 13 children or so per class. The teachers were obviously stressed and constantly chasing kids around and putting out proverbial fires. There was little discipline and order, something that I didn't know existed with 2-3 year olds until I went to a different daycare and saw toddlers walking in single file lines and reading books with each other like little children should. Perhaps the worse thing about it all is that when my wife told them that we were leaving, they only said that they were sad to see us go. No apologies about my childs cuts, bumps, and bruises, no explanations as to why the child is allowed to beat up our children all day, no idea of what they will do to fix the issue. There was no sincere apology or solution about my child being cut and bruised. There was only a boring "see ya" approach as they let us leave.
If this sounds like a facility that you would like your child staying in for 8-12 hours a day while you work, then more power to you. We've heard that many people from CLA facilities are having issues similar to this and going elsewhere. We found a daycare that is over $200 cheaper, provides food, diapers, milk, wipes, etc, and has far more structure, childcare techs with education in early childhood development as well.
Do not recommend.
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