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| - I decided to try this Audi dealership after an abysmal and unethical set of experiences with their rival Hendricks Audi of Northlake. Audi of Charlotte did manage to outperform this terrible competitor but it did not hit it out of the park by any means.
The main thing is when you buy a quality expensive vehicle such as an Audi you also want s good buying experience without the flim flam and hype and negotiating nightmare typical of buying a used car. At Hendricks I got the full nightmare, at Audi of Charlotte I just got a bad dream.
My first conversations were with Greg Butler who I reached randomly by phone. Other than the car itself, Greg is the best thing about this dealership. Greg is honest, painstakingly professional and is a very pleasant guy who knows how to listen. If I was going to rate just his aspect of the sales experience I would give five stars and not the three they received. Without Greg they would have earned maybe two or one like Hendricks.
This dealership continues the poor practice at low end dealerships where you negotiate through your sales rep who speaks to an unknown and unseen person in another room. He certainly was not very aggressive in pricing and the deal which emerged on paper was different then what had been described which they attributed to s misunderstanding between Greg and the GM which I doubt. It just turned the whole negotiation into s dirty feeling slight soiled R.I.P. off. And they weren't too good on trade either.
Well I agreed to pay what they offered for the car I wanted, I got the car at an okay price but not a great one. The final insult was when I went to pick it up I was made to feel as I was being hostage for forty five minutes in the finance guys office although I wasn't financing the car, knew what after market options I wanted including extended service and told them right off of my choices. Still I had to listen to their lengthy sales spiels before I had the honor of writing them a large check.
I felt like I was at s Persian carpet outlet and not at a dealership for fine vehicles.
But the car is great (and they actually had what they were selling unlike Hendricks) and Greg was a quality rep and just plain nice guy.
I had good service experience with my previous Audi at Northridge for four or five years until I got ripped off on a tire and alignment and my service advisor failed to talk to management to resolve the situation so when we purchased a new car from Audi of Charlotte I decided to service my car there to see if I had a better experience. Marginally. The service advisor there provided inaccurate information, failed to update me about when the car would be ready and it took two extra days. Luckily I had a loaner. The service guy was very rude, I responsive and was trying to hard sell me all sorts of extraneous goods and service. But unlike Hendricks, at least I wasn't ripped off!
I also took my wife's car in for its 10,000 mile check up. This was a much better experience.! The service guy actually understood the meaning of the word service. He was prepared and courteous. Because this was a relatively short call I choose to stay and wait for the car rather than take a loaner. The service guy kept me abreast of what was going on and the car was ready before it was promised and they washed it unlike the previous time!
So the first service experience wasn't good and the second was much better. Like with their sakes team, the experience you receive depends on whom you luck into. The root of this uneven achievement has got to be lousy uncaring management.
The worst thing about the service department was the crowded uncomfortable messy waiting area. There were no provisions to recharge your phone. The TV did not serve most of the waiting area. It looked like they retrofitted a couple more work stations (for employees not customers) into what had originally been designed for customers. So while the customers were jammed into s small uncomfortable space, a row of management offices sat almost empty as they were on each of my previous visits in yet another sign of management malaise.
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